FAQ

Visit your online agency: you can retrieve your invoices, your contract, etc.: https://monagence-eht.multield.net

Feel free to contact us to create your account.

You receive three invoices per year, depending on your place of residence:

You reside in:

• Tignes le Lac, you will be billed in January – May – September
• Montvalezan, you will be billed in January – May – September
• Tignes avenue de Grande Motte and the Hamlets (1800, les Boisses, les Brévières, le Chevril, le Villaret des Brévières, le Villaret du Nial, la Reculaz and le Franchet) , you will be billed in February – June – October
• Tignes Val Claret du haut, you will be billed in March – July – November
• Sainte Foy Tarentaise & Villaroger, you will be billed in April – August - December

If you have subscribed to e-billing via your AEL account, you will be notified by email when your invoice is available in your personal space

Meters are read every 4 months.
In case of impossibility to access or read the meter, a notice of visit will be left in your mailbox. We strongly recommend that you contact us to declare your meter readings to ensure the most accurate invoice.
EHT sends you an invoice after each reading corresponding to your actual consumption.

• The TICFE : Internal Tax on Final Electricity Consumption, the TICFE is a local indirect tax that has replaced local taxes on final electricity consumption since 2021.
• The CTA : tariff contribution (based on electricity transmission and distribution services);
• VAT (Value Added Tax) : 5.5% on subscriptions and CTA, 20% on consumption and other taxes.

Invoices from your Haute Tarentaise Energy distributor should be kept for 5 years.

In case of payment difficulty, EHT is committed to supporting you. We recommend that you contact us as soon as possible to review your situation together and find the best possible solution.
We can grant you a payment schedule.
You may be eligible for the energy voucher. The following link allows you to check this:
https://chequeenergie.gouv.fr/
If you have an energy voucher, you must send it physically to EHT so that we can register it for deduction on your next invoice.

You can also contact social services, who can assist you with financial aid applications.